Just received a horrible set of ZR-1's from TomZ

[9t8z28]

WARNING! Pics may seem blurry, but I assure you that I used a high quality camera to take pics of shitty chrome!
I just received a horrible set of ZR-1's from TomZwheels. They are OE Concepts ZR-1 wheels with Vredestein tires. The chrome is the poorest quality I have ever seen. There are several areas where the chrome is thin, wrinkled or has a matte finish. In every lug nut hole, there are deep scratches in the surface and the chrome is almost non existant to the point that you can see almost bare aluminum, which will pit very fast. One wheel has a brown stain on the inner and outer side while the other has a scratch that starts and stops halfway around the inner part of the wheel. The bad sections of the wheels are located on the inner parts of the spokes, the outer lip and the lug nut holes.

Now this is my second set of ZR-1's that I purchased from TomZ. The first set were 17x11's w/ Vredesteins and they were and still are absolutely beautiful from the moment I received them! The chrome is perfect, no wrinkles, no matte finish, no scratches and still no pitting.

Now these new wheels on the other hand are unexceptable. I have spent a total of $1,250 for the front and back wheels, but I expect the front to be as just as good of quality.

I would like to return them but tires have been mounted on them and I am really worried because this is what the website states as far as returns:

If wheels need to be returned for any reason the price of the wheels will be refunded minus a 10% restock fee. No freight will be refunded. No wheels will be accepted for a return if tires have been mounted. If tires have been driven on we cannot accept them back.

Here are pics!..........................


BROWN STAIN AT BASE OF INNER SPOKE



ORANGE PEEL ON OUTER LIP



SCRATCH THAT GOES ON & OFF ALL THE WAY AROUND THE ONE WHEEL



MATTE FINISH ON INNER PART OF SPOKES



WRINKLES ON OUTER LIP



MORE WRINKLES ON OUTER LIP



MATTE FINISH & WRINKLES ON OUTER LIP



DEEP, DEEP, SCRATHES IN SURFACE OF LUG NUT HOLE



MATTE FINISH & SCRATCHES ON INNER PART OF SPOKE



ANOTHER BROWN SPOT AND SOME MORE DEEP SCRATCHES IN SURFACE



BARE ALUMINUM ON LUG NUT HOLES



SWIRL MARKS, WRINKLES AND MATTE FINISH

[Hot Black Trans-Am]

I can't see pics, but I'd call and try to return them if you got a wheel tire package and they mounted them. It's a defective product and not just a didn't like them type of return. They can't (shouldn't) sell them to anyone else as new due to that anyway.

[ProwlerZ]

I presume you had them mount the tires before they shipped though, so I think that you're clear. Just call him and talk about it, you aren't returning, you're exchanging, and you're doing so because of their screw up. I'm pretty sure that they'll take care of you, I haven't heard anything bad about them, ever.

[9t8z28]

I presume you had them mount the tires before they shipped though, so I think that you're clear. Just call him and talk about it, you aren't returning, you're exchanging, and you're doing so because of their screw up. I'm pretty sure that they'll take care of you, I haven't heard anything bad about them, ever.

I bought them as a wheel and tire package.

[Hot Black Trans-Am]

I bought them as a wheel and tire package.

In that case definitely call them. I'm sure they will chew someone a new ass for sending them to you.

[axxdet]

dude those are garbage, I hope you can send them back, I hope I don't hurt anybody's feelings here but I got a tire and wheel from tire rack....not a really good selction but...they didn't look like that

[Eugenio_SS]

first step would be to contact them and send them the pix you posted.
They are known to take good care of their customers.
Wait until they get back to you and offer a solution to resolve the issue... before stating that they're product is shitty, as you stated.
Shit happens, but at least give them the chance to correct the issue.
Did you end up contacting the vendor ?
keep us posted.

[Speedy_Gonzales]

they should make it right...........I know it sucks for you but as many wheels as they sale there is bound to be a few mishaps

[98CamaroSS]

Wow those wheels look like used wheels that were chromed over. Send them back.

[Eugenio_SS]

have you contactes TomZ ?
btw, the restocking fee is not applicable, only for those that change their mind and decide to return the product... you want the product, but got defective wheels... just wanted to get new ones without the defects.

[9t8z28]

have you contactes TomZ ?
btw, the restocking fee is not applicable, only for those that change their mind and decide to return the product... you want the product, but got defective wheels... just wanted to get new ones without the defects.

Yes, I have contacted Tom, and he is looking into it.

[Eugenio_SS]

cool... keep us posted and update the thread as you get more information.
Pretty sure you'll be happy w/ the customer service.

[Frosty]

So you posted this prior to contacting him? Jumping the gun IMO. Sometimes things go wrong but in a way you're tarnishing his name prior to giving him the chance to make it right. Just my opinion.

Good luck on the situation.

[Hot Black Trans-Am]

So you posted this prior to contacting him? Jumping the gun IMO. Sometimes things go wrong but in a way you're tarnishing his name prior to giving him the chance to make it right. Just my opinion.

Good luck on the situation.

Yes & no. He did jump the gun, but IMO this will just re-confirm Tomz's good rep for me if he makes things right and the OP post up his results.

[Frosty]

Yes & no. He did jump the gun, but IMO this will just re-confirm Tomz's good rep for me if he makes things right and the OP post up his results.

Provided people read this thread instead of just looking at the title.

I've never personally dealt with TomZ however their company is known on the corvette and LS1 boards, I'm sure he'll make good on it. He has a great rep, I'd just hate to see it hurt a little because someone jumped the gun.

[Hot Black Trans-Am]

Provided people read this thread instead of just looking at the title.

I've never personally dealt with TomZ however their company is known on the corvette and LS1 boards, I'm sure he'll make good on it. He has a great rep, I'd just hate to see it hurt a little because someone jumped the gun.

I hope the people only going on a thread title wouldn't be in the crowd here, but I guess there could be a few. We do have a few ricer hearted LS1 guys here. I mean there's even one guy that painted his battery.

[Frosty]

[9t8z28]

So you posted this prior to contacting him? Jumping the gun IMO. Sometimes things go wrong but in a way you're tarnishing his name prior to giving him the chance to make it right. Just my opinion.

Good luck on the situation.

I posted this the day I talked to him.
No. He can read this and he should not be concerned about it tarnishing his name if he makes it right.

I work for an exhaust manufacturer and we got people making threads like this all of the time. This gives us a chance to show the cust. that we are concerned about quality and fit. It's only bad if you don't stand behind your product. Mistakes happen, it whether you make them right or not is what counts.

[clg82]

Hope eveything works out for you man..........

[FORD RECOVERY EXPERT]

I hope the people only going on a thread title wouldn't be in the crowd here, but I guess there could be a few. We do have a few ricer hearted LS1 guys here. I mean there's even one guy that painted his battery.

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