Gravana Tuning

**wooddaniel** · 05-27-2009, 09:47 AM

Have any of you purchased anything from Gravana? If so how was your experience. I ordered a front bumper for my Goat about a month ago and have not heard anything from them since. I was told initially that it would take two weeks for me to get it. I cant even get a response from them. I have called multiple times and sent emails and got nothing. Just wondering if anyone else has had a good experience with them. As of now I will never order anything from them again because of the poor communication.

**GTO1_OHIO** · 05-27-2009, 11:30 AM

Originally Posted by wooddaniel

Have any of you purchased anything from Gravana? If so how was your experience. I ordered a front bumper for my Goat about a month ago and have not heard anything from them since. I was told initially that it would take two weeks for me to get it. I cant even get a response from them. I have called multiple times and sent emails and got nothing. Just wondering if anyone else has had a good experience with them. As of now I will never order anything from them again because of the poor communication.

I bought my hood and Borla exhaust from them. Jims a good guy but yes sometimes they take a while to respond.

I've been waiting for my Yella Terra rockers for over a month from another vendor ... I was also told about 2 - 3 weeks, but then they did email me and say it was backordered. That's the problem with a lot of these web sites, they take a order and it gets dropped shipped from the manufacturer. If it's out of stock you just wait. If it was a good price though it's worth it.

**cammed goat** · 05-27-2009, 12:01 PM

Weren't there folks on the other forum complaining about this same thing with Gravana months ago?

**0rion** · 05-27-2009, 01:41 PM

my brother ordered his dms through them and was pretty happy with them. The waiting game unfortunately ends up being part of mail order parts. I've had more bad experiences than I've had good and I've ordered though just about every vendor out there. They seem to have their good days and bad. I would highly recommend KY Speed.....I ordered a few parts through them this winter and was extremely satisfied with them. Mark is an active member on here so he's always just a PM away. If their site doesn't list something shoot him a PM and he can usually get it. I set up a line lock GP with him and a wideband GP with him in the spring. He didn't carry either one but went out of his way to not only get them but gave us a damn good price on them.

**Sarge** · 05-27-2009, 02:11 PM

I know Jim personally. I used to live in Santa Clarita. Top notch major shop. WTF? Do you get a recording? Are you calling the right number. Give me something and I'll call Jim.

**cammed goat** · 05-27-2009, 03:30 PM

Oh boy. Sarge is at it again.

**The Silver Goat** · 05-27-2009, 11:20 PM

I ordered a part around Memorial weekend a couple of years, called after waiting three weeks and recevied several pedders bushings as consolation for my patience... I was pleased.

**wooddaniel** · 05-27-2009, 11:38 PM

Originally Posted by Sarge

I know Jim personally. I used to live in Santa Clarita. Top notch major shop. WTF? Do you get a recording? Are you calling the right number. Give me something and I'll call Jim.

Yeah I am calling the number that is listed on their website. I got an email from one of the sales reps today at least. I get voicemail every time and leave a message. I have never gotten a call back from them. I can understand if it has been delayed for some reason, but I have been trying to figure out what the deal is for about a week and a half now. The guy who emailed me today said he has to get in contact with DMS which I can understand. I didn't know it wasn't an in house thing. I was just frustrated with the poor communication and the inability to talk to a real person.

**Sarge** · 05-28-2009, 02:27 AM

Originally Posted by wooddaniel

Yeah I am calling the number that is listed on their website. I got an email from one of the sales reps today at least. I get voicemail every time and leave a message. I have never gotten a call back from them. I can understand if it has been delayed for some reason, but I have been trying to figure out what the deal is for about a week and a half now. The guy who emailed me today said he has to get in contact with DMS which I can understand. I didn't know it wasn't an in house thing. I was just frustrated with the poor communication and the inability to talk to a real person.

I bet they get 200 calls a day. Jim has always been very sensitive to communicating with his customers. Email seems to be the way to go these days. Look at the positive side....A) they reached out and are getting you an update B) I spent 2 hours on the phone with XM Radio...in the frickin Dominican Republic with some dipshit who couldnt speak English. I would rather "communicated" via email with them peckerheads for sure.

**0rion** · 05-28-2009, 07:31 AM

I think probably 99% of the issue is DMS. I'm not a fan of them as a company after seeing the T piece my brother got in the mail. When my brother ordered it from Gravana they told him the T piece they had didn't look very good so they sent it to him so he would have something to put on the car but they also had DMS make them another one and sent that to him also. It took a while for that 2nd one to come in from DMS but it was cool of Gravana to offer that and do that before he even received the first one.

**wooddaniel** · 05-28-2009, 10:25 AM

Originally Posted by Sarge

I bet they get 200 calls a day. Jim has always been very sensitive to communicating with his customers. Email seems to be the way to go these days. Look at the positive side....A) they reached out and are getting you an update B) I spent 2 hours on the phone with XM Radio...in the frickin Dominican Republic with some dipshit who couldnt speak English. I would rather "communicated" via email with them peckerheads for sure.

Yeah I am fine now. All I wanted was an update as to why it was not here yet. I know they must get a lot of calls. I just really need to get my car fixed. Both of my cars are out of commission (the GTO for the bumper and the T/A I am getting it painted), and on saturday some Jackass backed into me in a parking lot while I was driving my wife's car and the drivers door now does not shut. All three of our cars are now undriveable. Just bad luck.

**cammed goat** · 05-28-2009, 03:23 PM

Originally Posted by 0rion

I think probably 99% of the issue is DMS. I'm not a fan of them as a company after seeing the T piece my brother got in the mail. When my brother ordered it from Gravana they told him the T piece they had didn't look very good so they sent it to him so he would have something to put on the car but they also had DMS make them another one and sent that to him also. It took a while for that 2nd one to come in from DMS but it was cool of Gravana to offer that and do that before he even received the first one.

T-piece? As in the T for the DMS intake?

**Sarge** · 05-28-2009, 03:31 PM

Yeah. Many from DMS looked like a monkey welded them.

**cammed goat** · 05-28-2009, 03:44 PM

Maybe it's just me, but, doesn't that T look like the PVC t you can find at Home Depot in the plumbing section? I saw those T's and thought to myself, "hmm...maybe I could use that with two K&N cone filters and make my own setup."

**0rion** · 05-28-2009, 03:54 PM

the second one they sent him looked much better. Still not perfect but it was a much better looking piece. They also put a diverter in the middle of it to help direct the air. I didn't have my camera with me when we put it on or I would've snapped pics of it. I'm sure at some point I'll be over there when it's off and I'll get some pics of the new one.

You could probably make one from pcv pretty easy I would think. Might not look the greatest but it would work.

**surfinjoe** · 06-01-2009, 04:14 PM

Sarge - Gravana has been in constant E-mail contact with me, however I am having trouble getting my cracked hood fixed. Take a look at my thread and let me know what you think. Can it be fixed? Two our of three shops are telling me that the crack WILL come back. The third is telling me that it will cost more than the hood is worth to fix it. Any help would be appreciated. I have been F-ing around with the stupid hood for two months now. I want my shit fixed. Nothing like driving around your GOAT with a crappy hood and a broken headlight. The car looks like a damn beater. WTF....

Originally Posted by Sarge

Yeah. Many from DMS looked like a monkey welded them.

**surfinjoe** · 06-01-2009, 04:16 PM

Trust me, they WILL NOT return your call. E-mail is the only way....

Originally Posted by wooddaniel

Yeah I am calling the number that is listed on their website. I got an email from one of the sales reps today at least. I get voicemail every time and leave a message. I have never gotten a call back from them. I can understand if it has been delayed for some reason, but I have been trying to figure out what the deal is for about a week and a half now. The guy who emailed me today said he has to get in contact with DMS which I can understand. I didn't know it wasn't an in house thing. I was just frustrated with the poor communication and the inability to talk to a real person.

**surfinjoe** · 06-01-2009, 04:18 PM

Here's a pic of the crack so you don't have to look for the thread Sarge....

Originally Posted by surfinjoe

Sarge - Gravana has been in constant E-mail contact with me, however I am having trouble getting my cracked hood fixed. Take a look at my thread and let me know what you think. Can it be fixed? Two our of three shops are telling me that the crack WILL come back. The third is telling me that it will cost more than the hood is worth to fix it. Any help would be appreciated. I have been F-ing around with the stupid hood for two months now. I want my shit fixed. Nothing like driving around your GOAT with a crappy hood and a broken headlight. The car looks like a damn beater. WTF....

**wooddaniel** · 06-01-2009, 04:40 PM

Originally Posted by surfinjoe

Trust me, they WILL NOT return your call. E-mail is the only way....

Yeah. Five weeks now and still no bumper. no tracking number or anything.

**wooddaniel** · 06-01-2009, 04:41 PM

Originally Posted by surfinjoe

Sarge - Gravana has been in constant E-mail contact with me, however I am having trouble getting my cracked hood fixed. Take a look at my thread and let me know what you think. Can it be fixed? Two our of three shops are telling me that the crack WILL come back. The third is telling me that it will cost more than the hood is worth to fix it. Any help would be appreciated. I have been F-ing around with the stupid hood for two months now. I want my shit fixed. Nothing like driving around your GOAT with a crappy hood and a broken headlight. The car looks like a damn beater. WTF....

I feel your pain. I have no front bumper. People have been asking me if I want to sell the car for parts.