computer help please.....

**screamin chicken** · 02-07-2014, 04:16 PM

I cant get anything to connect, it runs and runs then a box pops up and it says that the pages are not responding do I want to wait or kill pages, either one I choose it just repeats. I cant click the gear , or the tools to reset....

**theorangeguy** · 02-10-2014, 05:09 AM

Originally Posted by screamin chicken

I cant get anything to connect, it runs and runs then a box pops up and it says that the pages are not responding do I want to wait or kill pages, either one I choose it just repeats. I cant click the gear , or the tools to reset....

Sorry it took me a few days to get back to you...I was in Atlanta for the weekend.

ok, lets give this a shot...power the PC off "hold the power button down for like 10seconds". As soon as you power the computer back up start tapping the F8 key "tap it 10-15times". Once the PC gets past the splash screen you should see a menu that gives you a few different boot options...use the arrows on your keyboard and select Safe Mode with Networking and login like you normally do. Try to get on the internet and let me know if you can or not...

it sounds like that PC is locked down with something "virus". If you cant get to the tools menu in your browser thats usually one of the signs...its not a big deal though. I have a lot of ways to get around it.

**screamin chicken** · 02-11-2014, 03:44 PM

Hey no problem with you not getting back, I am thankful you are helping, hope you had a good time in Atlanta.... I did the shut down and and the safe mode and it still does nothing.....

**theorangeguy** · 02-12-2014, 05:59 AM

do you have a flash drive that you can copy files to by any chance...?

**screamin chicken** · 02-12-2014, 03:12 PM

I sure dont, and again the pc that is working is starting to have unresponvive pages again, I better get a virus control on it, for now I just scan it with that SuperAnti Spyware and it clears it....

**raynor139** · 02-12-2014, 06:09 PM

Have you tried any programs like ccleaner that actually looks for corruption in your registry?

**screamin chicken** · 02-13-2014, 03:16 AM

Im not too good with the whole PC thing, I have not tried anything except what is suggested....

**theorangeguy** · 02-13-2014, 06:08 AM

Originally Posted by screamin chicken

Im not too good with the whole PC thing, I have not tried anything except what is suggested....

it sounds like something is still on it...you can go ahead and run this too. Its got a video on the page on how to run it...run the registry cleaner a minimum of 2 times because it always finds more stuff after the 1st scan.

CCleaner - Free download and software reviews - CNET Download.com

You will need to get a real deal anti-virus program on this PC though. have you run the combofix scan in safe mode or in normal mode?

**screamin chicken** · 02-13-2014, 08:01 AM

ok i will try this with the working pc, I tried powering down the one that is not working , and tried selecting the safe mode and it will not allow me to select anything, then the clock runs out and it rebots and i still can not connect

**theorangeguy** · 02-13-2014, 08:30 AM

Originally Posted by screamin chicken

ok i will try this with the working pc, I tried powering down the one that is not working , and tried selecting the safe mode and it will not allow me to select anything, then the clock runs out and it rebots and i still can not connect

thats probably because of the keyboard you are using...its more than likely not loading the driver for the keyboard outside of the operating system so its not allowing you to select anything. Is it a dell...? That always happens with dell's...

**screamin chicken** · 02-13-2014, 08:35 AM

lol yes e521..... I just did the scan on the working pc and it found a ton but I have to purchase it before i can clean, should I purchase it or go buy one from BB, and if I buy one which one do i need...thanks

**theorangeguy** · 02-13-2014, 08:50 AM

Originally Posted by screamin chicken

lol yes e521..... I just did the scan on the working pc and it found a ton but I have to purchase it before i can clean, should I purchase it or go buy one from BB, and if I buy one which one do i need...thanks

what program are you scanning with that is asking you to purchase something?

I personally would recommend Kasperky Internet Security or the Trend Micro equivalent.

**raynor139** · 02-13-2014, 08:57 AM

If your refering to ccleaner it shouldnt require you to buy anything to run it. As for the keyboard if you have a ps2 port on the back go to a local computer shop and grab either a ps2 keyboard if they stock them or an adapter to turn the usb into a ps2 connector. No idea if BB still carries them in stores.

Next option take the dell outside grab the biggest hammer you can find and take out all frustrations. Thats usually what I want to do when someone asks me to help them with their dell.

**screamin chicken** · 02-13-2014, 09:05 AM

I ran the cc cleaner and it went to a Regent program that i have to purchase before it will clean...

**theorangeguy** · 02-13-2014, 11:04 AM

Originally Posted by screamin chicken

I ran the cc cleaner and it went to a Regent program that i have to purchase before it will clean...

use this link...it should be 100% free:

CCleaner - CNET Download.com

**screamin chicken** · 02-13-2014, 01:22 PM

Ok, Thanks... Now where do I buy the Virus control that you suggested, is there a specific one

**raynor139** · 02-13-2014, 01:58 PM

I like kapersky and avast. I typically run the free versions unless its really bad.

**KahanaReef** · 02-13-2014, 01:58 PM

Originally Posted by theorangeguy

use this link...it should be 100% free:

CCleaner - CNET Download.com

I download straight from Piriform. I've been using the free CCleaner version for years and always get auto updates. I use all their 'freeware' on all my computers.

Piriform - Download CCleaner, Defraggler, Recuva, Speccy - Millions of users worldwide!