computer help please.....

**screamin chicken** · 02-06-2014, 03:46 AM

OK so I have two PC's and they both do the same thing, take along time to load then it says the page is unresponsive,, I have McAfee, and Norton on these but just the free ones, I assume I need to purchase a virus program then that will fix it.... Now my second computer got really bad I started messing with it , and now I cant get it to connect, the two monitors on the right bottom show no activity, and there is a blue circle on the one to the right, i can click on networks and it says its connected and running correct.... thanks

**wileyCoyote** · 02-06-2014, 06:56 AM

1) how old are these PCs?
2) "monitors on the right bottom"??? are you talking about network connectivity icons?

**speedyWS6** · 02-06-2014, 09:25 AM

Do you mean you have both McAfee and Norton on the same machines or one pc is Norton
and one is McAfee? Hopefully the latter?

I have to say i have always used the free AVG and never had an issue at all. keep it up to
date as you should, etc.........

**theorangeguy** · 02-06-2014, 10:57 AM

First...do you have norton and mcafee running on the PC's together or McAfee on one PC and then Norton on the other?

If you can open any webpages at all download this and run a full scan...let me know what it finds.

SUPERAntiSpyware - Downloading File

If you cant get to any webpages do this and try again and let me know if this allows you to get back on the internet and we can go from there...

How to reset Internet Explorer 8, 9 and 10 to default settings

Love,

Your Local LS1.com Computer Engineer

**Spaz** · 02-06-2014, 11:52 AM

have you tried turning it off and back on again???

download malwarebytes and spy bot search and destroy... run them and restart the pc... then let us know what happens...

**wileyCoyote** · 02-06-2014, 12:10 PM

running mcafee and norton, both, on the same system are sure to bring even the most fervent systems down...

**screamin chicken** · 02-06-2014, 12:18 PM

thanks for all the speedy replys, I have turn it off , and unplugged all cables, Yes the basement computer is on a free trial Norton, and the computer upstairs is on Mcaphee free trial. The Basement one will not onnect at all now, I must have messed soemthing up, Yes the network bottom right....

**screamin chicken** · 02-06-2014, 12:19 PM

if I get home early tonight Ill try to theOrangeGuy, if not it will be tomorrow night thanks....

**wileyCoyote** · 02-06-2014, 12:39 PM

...could be your router and/or modem... if they're "always on", every once and a while you could lose connection, and you'll have to restart the router and modem.... do you have any "activity lights" flickering on the router?, ...on the modem?

**35th-ANV-SS** · 02-06-2014, 02:09 PM

Originally Posted by wileyCoyote

...could be your router and/or modem... if they're "always on", every once and a while you could lose connection, and you'll have to restart the router and modem.... do you have any "activity lights" flickering on the router?, ...on the modem?

This would be my guess if neither computer is connecting to the internet. Common source for both PC's.

**sjgreen6** · 02-06-2014, 02:14 PM

Step 1 - admit you have been checking out the free porn sites.

Step 2 - while checking out the above mentioned sites, if a pop-up of any kind appears do not click on anything on the screen. Chances are you will install unwanted tracking software, malware, or virus laden crap that will turn your system into a zombie that will assume your identity and send porn to everyone in your contacts list.

Step 3 - to safely make the pop-ups go away use ctrl+alt+delete to get to "Start Task Manager".

Step 4 - under the Applications tab select each open web page and select "End Task".

Step 5 - never, never, never go back there again.

**screamin chicken** · 02-07-2014, 03:51 AM

35th only 1 computer will not connect, I think I did something because the pages where un reponsive , so I started deleting junk my kids had on there, and the network (monitors) bottom right show no activity and theres a blue circle on the 2nd on, And SJ not because of porn site.....

**screamin chicken** · 02-07-2014, 03:57 AM

Ok theorangeguy downloaded the superantispyware but when I scan it doesnt respond, this is with the upstairs computer that I can connect but its slow.... Should I go to Best Buys and get a Spyware, Virus, and which one...Thanks

**theorangeguy** · 02-07-2014, 04:39 AM

Originally Posted by screamin chicken

Ok theorangeguy downloaded the superantispyware but when I scan it doesnt respond, this is with the upstairs computer that I can connect but its slow.... Should I go to Best Buys and get a Spyware, Virus, and which one...Thanks

I wouldnt go buy anything just yet...if you cant run the first program I recommended I doubt your PC will let you run a different anti-virus program that requires more resources to operate. Once we get your computers back up and running I would recommend 1 of 2 programs...Trend Micro Maximum Security or Kaspersky Internet Security. I know some people recommend the free programs and they are "ok" but I personally would never trust my identity or anything I keep on my computers/network to something that is free...just my personal preference.

Download this and run it...its pretty powerful.

Downloading ComboFix

Here is a guide on how to run it:

ComboFix: A guide and tutorial on using ComboFix

FYI it can take a while to run and it will restart your PC. Dont run anything else while this scan is running.

Almost forgot...if these are windows XP computers keep in mind that Microsoft will no longer be supporting them in April which means you'll get zero security updates from that point forward. Microsoft is finally letting XP go...

**screamin chicken** · 02-07-2014, 04:58 AM

Thanks, your the MAN, I have it scanning for the 2nd time and its still finding crap,The one im scanning is a XP, and its still slow, the other is a Vista....

**screamin chicken** · 02-07-2014, 05:06 AM

Thanks, your the MAN, I have it scanning for the 2nd time and its still finding crap,The one im scanning is a XP, and its still slow, the other is a Vista....
Actually after watching the 2nd scan, it looks like its the same threats , I restarted , but i had to push the button to get it too shut down, so i guess it didnt clear from the 1st scan, I also had to get the mouse and keyboard from the other PC because the ones on this PC stopped working....

**screamin chicken** · 02-07-2014, 05:24 AM

Ok the upstairs one is running great.... Thanks now I need to work on the other one that wont connect....

**wileyCoyote** · 02-07-2014, 07:55 AM

..ditto what the orangeguy said about the cessation of XP security updates... i'm going to go win 8.1, ...and i'll probably be buying a new computer because a lot of the older board h/w isn't compatible w/ win 8...

also, i've used vipre antivirus, and it seems to run w/ minimal impact to system resources (probably much better than norton or mcafee?)...

**theorangeguy** · 02-07-2014, 08:20 AM

Originally Posted by screamin chicken

Ok the upstairs one is running great.... Thanks now I need to work on the other one that wont connect....

did you reset internet explorer yet? usually if you get a virus or something malicious on the PC the first thing it attacks is network settings...if you didnt, I posted a link on how to reset it in this thread somewhere and I can repost it.