Your help and understanding appreciated

**Sam Strano** · 01-18-2008, 01:40 PM

Due to serious medical complications I find myself working alone for the forseeable future. Strano Performance is not closed, just extremely busy for one person doing all the work.

Today I had 14 voicemails, and didn't know it until 5 PM because I was on the phone, doing tech and taking orders, and packing boxes all day.

I ask for your understanding and patience. It might take me a while to call back, but I will call you back. Phone calls do take priority over e-mails so if you are a hurry to know something, you might try both. But as always details are best dealt with by phone. Orders can be placed online on our website, but if you don't see the item, please call.

I ask for your help by letting folks know. My worst fear is that someone flips out because it took me a day or two to finally get back to them, and in the meantime goes screaming about that on the internet. I humbly ask if you know or hear of someone looking for me that you let them know I'm doing my level best and will respond to them as soon as humanly possible.

Last year was out best year ever, by far. I worked the majority of it by myself and it's a bit overwhelming to do all the work... but it needs done and my name is on the door.

**9t8z28** · 01-19-2008, 10:01 AM

Hope everything works out O.K. and good luck! I am sure this year will be better than the last!

**Y2KPewterSS** · 01-19-2008, 12:24 PM

Hopefully everything works out well Sam and we will do our best to spread the word about your situation.

**SexOnWheels** · 01-21-2008, 06:54 AM

I hope it is not as bad as the health issues from last year Sam.

Keep us updated!

**Sam Strano** · 01-21-2008, 08:55 AM

Actually, it is....

**ghettosled** · 01-21-2008, 08:59 AM

oh man, im sorry i sent an email taking up your time asking for the shipping date for my order. i guess i should have sifted through the posts first. sorry and thanks for the lightning quick response.

**Mr. Luos** · 01-21-2008, 09:09 AM

Good luck Sam!!!

No rush on this, but when do you expect to have ProKit revalved Bilsteins again?

**Sam Strano** · 01-21-2008, 09:39 AM

Originally Posted by ghettosled

oh man, im sorry i sent an email taking up your time asking for the shipping date for my order. i guess i should have sifted through the posts first. sorry and thanks for the lightning quick response.

Don't be sorry... The world doesn't end because of this, and I need to do the work I need to do, especially for my customers! PLEASE don't feel bad about that.

No problem on the response, glad I could get you the info you needed that quickly.

**Sam Strano** · 01-21-2008, 09:40 AM

Originally Posted by Mr. Luos

Good luck Sam!!!

No rush on this, but when do you expect to have ProKit revalved Bilsteins again?

Not until Bilstein gets stock back in of shocks I can actually Revalve. When (if?) that happens I'll also have to look at any pricing changes to see if Revalves will still be a cost-effective option. That, and stock, remains to be seen.

**Mr. Luos** · 01-21-2008, 09:46 AM

Originally Posted by Sam Strano

Not until Bilstein gets stock back in of shocks I can actually Revalve. When (if?) that happens I'll also have to look at any pricing changes to see if Revalves will still be a cost-effective option. That, and stock, remains to be seen.

Pretty much what I thought.
I will be looking in a couple months, so I will keep an eye out.

**SexOnWheels** · 01-21-2008, 12:04 PM

Originally Posted by Sam Strano

Actually, it is....

That is not good at all Sam!

Arlyn was so decent to me on the phone when I ordered a couple of weeks ago (as always) I feel she is the mother of the entire community and I hope/pray she gets better soon!!!!

**Eugenio_SS** · 01-22-2008, 12:43 AM

best wishes to Arlyn, and hope she gets even better this year.
hope focusing on the positive such as Christmas eve of 2006 will bring some positive thinking, where she beat all odds.
My prayers are with you and hoping for a fast recovery.