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R1 Concepts review

This is a discussion on R1 Concepts review within the Sponsor Feedback forums, part of the Sponsors Group Pricing and Parts Review category; I ordered a full set of rotors and pads through Kevin at R1. I was stoked to be ordering fresh ...

  1. #1
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    2002 WS6 Trans Am

    R1 Concepts review

    I ordered a full set of rotors and pads through Kevin at R1. I was stoked to be ordering fresh stuff!

    Feedback:

    No longer excited about it.

    Experience and customer service has been less than stellar so far. It hasn't been bad, just not great. If you're looking to buy through R1, make sure you know exactly what you want. I've been out of the car scene for a while, so my memory on this stuff is foggy. I explained in my original post, and a couple different ways through PM looking for explanation and guidance to making the right choice on the pads, and didn't get much help. I ended up having to go through this post history to look at people who have bought them, and PM them to find out the differences.

    I was billed for $480 - paid it.

    Got another bill this evening saying he didn't realize I was in California, so got another bill for $40 for sales tax. No apology, even though it states I live in Sacramento right next to my name here and in PM. I totally understand mistakes happen. But overall the experience has been extremely transactional and honestly feel like a burden for asking questions based on the response I got.

    I'm sure the products are fantastic based on everyone's experience and personal feedback I got, but I had to give my honest feedback on the customer service side. I'll update this review once I get them installed and broken in on the quality and performance, along with pictures.

  2. #2
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    Interesting - I have placed two orders through R1 Concepts and everything has been great. Even had to contact them about the correct part number to ensure that I was ordering the correct pads for my truck and that was all good too. Sorry your experience was not as good. Did I respond to your original inquiry and recommend the Hawk HPS pads?

    This being said, you should be very pleased with the results once you get everything bolted up. It was a night and day difference in stopping power for our car.

  3. #3
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    That sucks you had that experience. I bought E Line Rotors and Hawk pads through them about a year or so go. No issues what so ever. I missed a 10% off sale by about a week and Kevin still offered up the discount to me.

    I love the set up! Stopping power is GREATLY improved. And I got rid of the vibration my cheap BS stock rotors gave me. Rotors look great too. Still as shiny and clean as when I took them out of the box. Of course my car never sees rain and is garaged all Winter.

  4. #4
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    Quote Originally Posted by pajeff02 View Post
    Interesting - I have placed two orders through R1 Concepts and everything has been great. Even had to contact them about the correct part number to ensure that I was ordering the correct pads for my truck and that was all good too. Sorry your experience was not as good. Did I respond to your original inquiry and recommend the Hawk HPS pads?

    This being said, you should be very pleased with the results once you get everything bolted up. It was a night and day difference in stopping power for our car.
    Hey Jeff, I did talk to you and a couple others and went with your advice as it was exactly what I needed to hear.

    I do want to reiterate that the experience wasn't bad. I just couldn't get the help I needed. Then the second bill for the sales tax on top of everything was just the icing on the cake. Mistakes happen! But with all of it combined, it took me from being extremely excited for the purchase and product to kind of a "meh" feeling.

    I totally appreciate the discount offering and sponsor setup for everyone here, it was astounding for the price. I also got responses within 24 hours as well, so I applaud that. I should have included the good as well.

    - - - Updated - - -

    Quote Originally Posted by pajeff02 View Post
    Interesting - I have placed two orders through R1 Concepts and everything has been great. Even had to contact them about the correct part number to ensure that I was ordering the correct pads for my truck and that was all good too. Sorry your experience was not as good. Did I respond to your original inquiry and recommend the Hawk HPS pads?

    This being said, you should be very pleased with the results once you get everything bolted up. It was a night and day difference in stopping power for our car.
    Last edited by pajeff02; 05-15-2015 at 04:11 AM.

  5. #5
    Moderator Firebirdjones's Avatar
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    Astounding for the price? Well it used to be.

    I bought 4 drilled and slotted E-line coated rotors and their ceramic pads to do the whole car and it was $180 shipped to my door. I liked them so much I ordered another complete set to do the whole car (another 4th gen we had), and again $180 shipped to my door.

    Now it's like 5 times the price it used to be and it's forced me to look elsewhere.

  6. #6
    Senior Member Naaman's Avatar
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    $180 for rotors and pads for all four corners? Good grief, man! I'm curious: did you find a good deal "elsewhere"?
    Lid, Throttle Body, LS6 Intake, Heads, Cam, Magnaflow, LS7 Clutch, SFCs, STB, Panhard Bar, Strano Springs, Hollow Sway Bars, Poly/Roto LCAs, Konis, MGW Shifter

  7. #7
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    Quote Originally Posted by Firebirdjones View Post
    Astounding for the price? Well it used to be.

    I bought 4 drilled and slotted E-line coated rotors and their ceramic pads to do the whole car and it was $180 shipped to my door. I liked them so much I ordered another complete set to do the whole car (another 4th gen we had), and again $180 shipped to my door.

    Now it's like 5 times the price it used to be and it's forced me to look elsewhere.
    It was $700 before the 20% discount for us.

  8. #8
    Moderator Firebirdjones's Avatar
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    LOL Damn!! I have 10 cars here, if I had to spend $700 every time one of them needed a brake job I'd be living in them down by the river, lol. They've gotten really expensive really fast. I'll do stock blanks and pads before I spend that kind of money for brakes on one car.

  9. #9
    Moderator 35th-ANV-SS's Avatar
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    I believe I spent around $450 for R1 Concepts Premium Drilled/Slotted Rotors coupled with the HPS pads on all four corners 2 years ago.
    It's on jackstands.

  10. #10
    Moderator 98TransAmWs-6's Avatar
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    I spent $580 for my setup but I have c6 z06 14" premium drilled rotors in the front with cts-v hp+ pads and the same but for normal fbody brakes in the back. I guess normally that setup is close to $900. I must say they are quality pieces for sure. I'll definitely buy from them again. I'd say their Eline stuff is definitely a bargain but their performance stuff is much more expensive as it should be for its intended purpose.
    1998 Trans Am WS6 - Phantom
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