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11-19-2009, 05:46 AM #1
The Stupid People I have to Deal With.....
I work as an Asst Network Administrator at a local CATV/Internet/Phone provider. Part of my responsibility is to handle customer support/ Level 2 escalations. Well here is the most epic one I've seen to date. This is not a joke......10000% legit. Enjoy
Call Information:
Customer just purchased a computer that is older and has Windows 95 on it.
Trying to connect via dialup with the PC but is unable to.
Found customer does not have the phone cord plugged into the modem or the PC plugged in.
Plugged in PC and turned it on.
Does not have the mouse or keyboard plugged in.
Assisted customer in plugging these in.
Customer needs the dialup connection made.
Customer is unable to find programs or settings and is having troubles with instructions for setup.
Customer is unable to set this up themselves with us on the phone.
Is requesting that someone come out and assist them with the setup personally if possible.
Escalating as per customer request for setup to dialup services as they are unable to do this themselves.
Also.....found out the PC didn't even have a modem.
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11-19-2009, 05:49 AM #2
- Join Date
- Aug 2005
- Location
- Pittsburgh, PA
- Age
- 42
- Posts
- 21,720
My life is a- Ben Stiller movie.
i have 2 stereotypes in my head right now...
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11-19-2009, 06:49 AM #3
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11-19-2009, 06:57 AM #4
Win95? I'm guessing they're in the 2gig hard drive range.. Holy old Batman, why bother. Oh well the slowness of the PC will @ least be matched by the slowness of dial up.
Suggestion: If you are particularly irritated by another member's posting habits and are constantly fighting the urge to flame them, you can click on that person's profile, and select "Add to ignore list." This will make that person's posts invisible to you.
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11-19-2009, 07:01 AM #5
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11-19-2009, 07:03 AM #6
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11-19-2009, 07:17 AM #7
hahaha must be elderly...
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11-19-2009, 09:09 AM #8
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11-19-2009, 09:31 AM #9
- Join Date
- Aug 2007
- Location
- Greensboro, NC
- Age
- 39
- Posts
- 1,335
Pewter- 2002 Trans Am WS6 M6
Forget Win 95 I still got an old machine running Win 3.1 sitting in my basement.
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11-19-2009, 09:37 AM #10
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11-19-2009, 09:38 AM #11
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11-19-2009, 09:50 AM #12
- Join Date
- Nov 2006
- Location
- Broken Arrow, OK
- Age
- 49
- Posts
- 23,345
Pewter metallic- 2000 Camaro SS
"What do you mean I can't get a cash refund for this opened $49.99 item and I have no receipt. I don't understand why you won't give me some money. This is a racial thing, I have never seen a black employee working here blah blah blah"
Deal with shit like that all the time.
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11-19-2009, 09:58 AM #13
These pictures are really old and bad quality (Camera phone), but here's my Windows 3.1 laptop playing Wolfenstein 3D
You can see LS1.com on the monitor behind it
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11-19-2009, 10:08 AM #14
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11-19-2009, 10:09 AM #15
I can't remember how many spare HD's I have but it's a shit ton prolly 20 or so ish..lol
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11-19-2009, 10:21 AM #16
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11-19-2009, 10:35 AM #17
Reminds me of this one:
Customer: "My computer is not turning on."
Tech: "Is the computer plugged into the wall?"
Customer: (After lengthy pause...) "This computer did not come with a wall."
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11-19-2009, 10:49 AM #18
how antiquated is windows xp considered now? thats what i have, with no complaints
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11-19-2009, 10:52 AM #19
- Join Date
- Jan 2009
- Location
- North Jersey
- Posts
- 11,496
Phantom Black Metallic- 2004 GTO M6
People make ya wanna
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11-19-2009, 12:18 PM #20
- Join Date
- Aug 2008
- Location
- Miami, FL
- Posts
- 101
Pulse Red- 2004 GTO M6
I'm holding on to XP as long as I can. We have a Vista machine at my work that gave me the Blue Screen of Death the other day, I haven't seen that since Win 95!
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