Seriously. WTF? just answer my question.

**FSANE** · 06-01-2009, 07:57 PM

a week ago I ordered a Navigon GPS with free lifetime traffic updates on Amazon. 2 days later, I find out that Navigon is leaving the US market as a GPS company.

So I emailed the company asking of they still still support their costumers.

Here is my Email.

I purchased the 7200t unit a week ago and it's finaly here. At the same
time I hear the news that navigon is leaving the US market.

My main concern is the live traffic updates. I need to know if the
company still going to support it's customers.

Thank you

So here is the response I got 3 days later.

Dear NAVIGON Customer

Thank you for your inquiry.

NAVIGON Inc. will be reallocating resources from its branded line of portable navigation devices to focus on more profitable segments within the navigation sector in North America. This transition will place an increased emphasis on NAVIGON’s heritage, software development – the core of any navigation experience. NAVIGON Inc. will focus on software with an enthusiastic push into mobile and smartphone segments, as well as a continuation of support for both OEM and automotive sectors. NAVIGON Inc. believes that software development is our core competence.

As every company, NAVIGON Inc. has to adjust its business and strategy to meet the changing market conditions. These have changed from the time the decisions for launching the products were made so we had to restructure the business after we already announced the products.

Sincerely
pp Michelle Collier

Seriously WTF?

I mean its a yes or no question.

**02cetransam** · 06-01-2009, 08:09 PM

i think youll be ok

**FSANE** · 06-01-2009, 08:12 PM

Originally Posted by 02cetransam

i think youll be ok

and if I am not, then i am stuck with a regular GPS. thats the only reason i got it. I need the traffic updates.

**310stanger** · 06-01-2009, 09:07 PM

if you read it harder it does say Yes.

**GTP231** · 06-01-2009, 09:18 PM

My Garmin recieves traffic updates as does my VZ Navigator

**FSANE** · 06-01-2009, 09:19 PM

Originally Posted by 310stanger

if you read it harder it does say Yes.

i must be blind. show me please.

**SiggyZ** · 06-01-2009, 09:20 PM

That's probably just some pre-made response to customer concerns. Many companies have those 'safe' responses.

**FSANE** · 06-01-2009, 09:29 PM

Originally Posted by SiggyZ

That's probably just some pre-made response to customer concerns. Many companies have those 'safe' responses.

it took them 3 days to respond "safe"?

**310stanger** · 06-01-2009, 09:30 PM

Originally Posted by FSANE

a week ago I ordered a Navigon GPS with free lifetime traffic updates on Amazon. 2 days later, I find out that Navigon is leaving the US market as a GPS company.

So I emailed the company asking of they still still support their costumers.

Here is my Email.

I purchased the 7200t unit a week ago and it's finaly here. At the same
time I hear the news that navigon is leaving the US market.

My main concern is the live traffic updates. I need to know if the
company still going to support it's customers.

Thank you

So here is the response I got 3 days later.

Dear NAVIGON Customer

Thank you for your inquiry.

NAVIGON Inc. will be reallocating resources from its branded line of portable navigation devices to focus on more profitable segments within the navigation sector in North America. This transition will place an increased emphasis on NAVIGON’s heritage, software development – the core of any navigation experience. NAVIGON Inc. will focus on software with an enthusiastic push into mobile and smartphone segments, as well as a continuation of support for both OEM and automotive sectors. NAVIGON Inc. believes that software development is our core competence.

As every company, NAVIGON Inc. has to adjust its business and strategy to meet the changing market conditions. These have changed from the time the decisions for launching the products were made so we had to restructure the business after we already announced the products.

Sincerely
pp Michelle Collier

Seriously WTF?

I mean its a yes or no question.

there

**FSANE** · 06-01-2009, 09:35 PM

Originally Posted by 310stanger

there

that's just them saying that they are focusing on GPS software for cellular mobile phones and PDA's. They got a deal with T-Mobile in Germany.

I just need a simple answer.

YES. We will still provide you with free lifetime traffic updates.

Now was that so hard?

**310stanger** · 06-01-2009, 09:53 PM

Originally Posted by FSANE

that's just them saying that they are focusing on GPS software for cellular mobile phones and PDA's. They got a deal with T-Mobile in Germany.

I just need a simple answer.

YES. We will still provide you with free lifetime traffic updates.

Now was that so hard?

then the answer is NO, sorry sir you are fucked and we had to dance around the question

**boofthese** · 06-01-2009, 10:26 PM

Originally Posted by GTP231

My Garmin recieves traffic updates as does my VZ Navigator

2 words
Fuck Verizon

**Sommer86@6LE** · 06-01-2009, 10:31 PM

I've got a new in box Tomtom GO 730 (never opened) for sale if anyones interested....i was given the wrong damn model for my b-day, and since i lost the best buy gift receipt, i cant even exchange it for store credit or TOWARDS another model.....bastards!!

Oh well....

**Spikito** · 06-01-2009, 11:48 PM

Originally Posted by FSANE

that's just them saying that they are focusing on GPS software for cellular mobile phones and PDA's. They got a deal with T-Mobile in Germany.

I just need a simple answer.

YES. We will still provide you with free lifetime traffic updates.

Now was that so hard?

But then they would actually have to follow through, lol

**Sommer86@6LE** · 06-02-2009, 12:04 AM

^^^lol...

**FSANE** · 06-02-2009, 06:20 AM

i didnt even open the box yet. I am writing refused on the box and sending this shit back.

Ordered the Garmin nüvi 780 last night.

**gjb** · 06-02-2009, 06:40 AM

Just write them back and say that their canned answer didn't answer yours.

Being versed in marketing speak (BS), it does look like they'll still support traffic, but their focus will change from individual customer markets to enterprise/fleet markets with different form factors. I suspect that integration of the traffic features will carry over since it's core to their business model.

But, you should totally ask them that.

**SiggyZ** · 06-02-2009, 06:42 AM

Originally Posted by FSANE

it took them 3 days to respond "safe"?

Yeah, it's a corporate world's way of walking the fine line between being straight forward and vague.

**FSANE** · 06-04-2009, 10:09 AM

so I sent them another Email.

I am sorry, but that does not answer my question. Are you still going to offer Lifetime Traffic updates?

this is their response. (3 days later again)

Dear NAVIGON Customer

Thank you for your inquiry.

We doesn't offer Liftetime Traffic updates. The reasons to see the previous email.

Sincerely

p.p. Karsten Mewes