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Racetronix zero customer support

This is a discussion on Racetronix zero customer support within the Parts Review forums, part of the Sponsors Group Pricing and Parts Review category; I bought the 99-2002 pump and wire kit. Received a dud pump and found it very hard to get any ...

  1. #1
    Junior Member 99taw6convertible's Avatar
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    99 T/A WS6 Vert

    Racetronix zero customer support

    I bought the 99-2002 pump and wire kit. Received a dud pump and found it very hard to get any help for these clowns. They do NOT stand behind the products they sell and always place the blame on the customer and never the junk parts they sell.

    this Co. does not even list their phone number (that should tell you something)

    look for another Co. to buy your fuel pump/wire needs.

  2. #2
    Moderator 35th-ANV-SS's Avatar
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    I purchased the same kit and pump for my FI set-up and havent had any issues. Sorry you are having problems.

    What exactly is wrong with it?

    Not sure if you know this or not, but the Racetronix is a Walbro manufactured pump. Contact Walbro and go from there.
    It's on jackstands.

  3. #3
    Junior Member 99taw6convertible's Avatar
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    the problem is no fuel pressure, when I put the old pump back in it works fine (was upgrading for a Nos kit)

    Walbro won't help because I bought from Racetronix direct. (sure wish I didn't) think for the most part the products are ok but if you do run into an issue you won't receive any support at all.

    BTW...If you do end up wanting to talk to them about any issues you may be having here is the phone number (905)477-7014
    Last edited by 99taw6convertible; 07-11-2012 at 02:37 PM.

  4. #4
    Moderator 35th-ANV-SS's Avatar
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    I'd file a complaint then and get your money back in the form of a credit through the CC company you used to purchase it...if that's a possibility.

    Seems odd a new pump would be bad but I've also ran across bum parts and other miscellaneous things too.

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